We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

  • When you make a booking, we collect your name, contact details, and payment information.
  • We may also collect your email address if you subscribe to our updates.

2. How we use your information

  • To process and confirm your accommodation booking.
  • To communicate with you regarding your stay.
  • To send post-stay follow-ups, offers, or updates (only if you’ve opted in).

3. Payment Security

  • All payments are processed via Stripe. We do not store your payment details.

4. Email communication

  • We use Guesty & SendGrid to deliver booking confirmations and guest emails securely.

5. Data storage & Security

  • We take reasonable precautions to secure your personal data.
  • Your data is never sold or shared with third parties for marketing purposes.

6. Cookies & Website Tracking

  • Our website may use cookies or analytics tools to improve user experience.
  • You can adjust your browser settings to disable cookies.

7. your rights

  • You can request access to your personal data at any time.
  • You can ask for your information to be updated or removed.

If you have any questions about your privacy, please email us at stay@gallowaydowns.com.au.